Terms & Conditions

2400 Promotions was founded on a strong belief that our customers are the reason for our success. We back each and every order with outstanding customer service practices, and our 100% quality guarantee.

Each custom order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific product you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales. Feel free to contact us if you have any questions at sales@2400promotions.com or toll-free (888) 257-7216.

Should you use American Express for your purchase, please be advised that we will be assessing a 4% surcharge for the acceptance of this card. This is to cover our cost of accepting American Express on your behalf.

2400 Promotions is responsible for:

Standing behind our products 100%.

2400 Promotions backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any product that is found to have defects in materials or workmanship.

Giving you accurate information.

Prior to starting production, you will receive a digital proof of your order via email. Your proof is NOT an exact representation of the final product. Due to production limitations, decorated products (such as embroidered, engraved, die-struck or molded items) cannot be produced with the same amount of detail as a printed image. We will produce your items as close to the digital proof as possible.

Confirming your order.

Prior to production of your order, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.

Screen, digital file, and template storage.

We keep your digital files, physical samples and templates on file and in our warehouse for up to 12 months in anticipation of re-orders.

Producing your order correctly & on time.

Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your items usually within 10 to 14 days. The following are exceptions to our 10-day production promise:

Factory closures. Some of our products are manufactured in Southeast Asia and this region has several holiday periods throughout the year. One of these holiday periods is known as Chinese New Year (CNY) and it lasts approximately 10 days and impacts our production schedules. CNY starts and ends on different days each year. WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR ORDER IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD COVERING THE CHINESE NEW YEAR HOLIDAY FESTIVAL WHICH TYPICALLY SPANS A 10 DAY PERIOD IN LATE JANUARY OR EARLY FEBRUARY, WE ARE NOT RESPONSIBLE FOR DELIVERY DELAYS.
Quantity of items. As your quantity increases, so does the time it takes to produce your order. Here is a guide to help you determine your production time. Please note that these are approximate production times and could change due to product specifications, materials, and design complexity:

Quantity	Up to 1,000	Up to 5,000	5,000–10,000	10,000–25,000	25,000+
Production days	10	14	18	25	As quoted

Listening to you!

We want this to be the best experience you have ever had when it comes to custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll free at (888) 257-7216 or contact us via email at sales@2400promotions.com.

You are responsible for:

Legal ownership of any and all logos, trademarks and copyright.

By submitting your design to 2400 Promotions, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.

Giving due attention to the proof provided.

Once you receive the digital proof of your order, review it in detail. Please give special attention to: the design, the spelling, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

Note: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit the Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Reviewing the details of your order confirmation.

After your proof has been returned to us, you will receive an order confirmation. Again… please review the information carefully. If all the information is correct, return it to us and we will begin the production process. Note: Once an order has been approved and confirmed, it may not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 35% restocking/tooling fee.

Providing correct shipping information.

Your order will be produced and shipped usually within 10 days with the exception of our “Peak Periods” as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of God including weather delays, war, terrorism, U.S. Customs procedures, the mis-routing of your package by the shipping company, or undeliverable shipping addresses.

Your order will be delivered using the “signature required” method. This means that when FedEx or UPS brings your overnight delivery someone will have to sign for it. If no one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt. This method ensures that packages are delivered securely. In the event that three (3) delivery attempts are made and no one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory. If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.

2400 Promotions assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 3 days from date of delivery receipt will NOT be accepted for re-manufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects. All orders are subject to industry standard 5% overrun/under-run quantities. This amount represents a completed order.

Screen plate / digital file recycling fee.

When you place your order we do not charge you for a screen plate or digitized file that we create based upon your design criteria. We will keep the actual screen plate or digitized file created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order. Should you not reorder during the next 12 months, we will recycle your screen plate or digital file, which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources. The fee for recycling your screen plate or digital file is $18.00 and will be billed to your credit card on file or sent to you as an invoice if you purchased through an accredited school, university or government agency.

Reporting discrepancies.

In the event of a discrepancy found on the item upon delivery, it is the sole discretion of the company to decide if a discrepancy exists and if so, a course of action to remedy the discrepancy. If you have a discrepancy with your order, you must contact your sales associate immediately by email and forward clear and concise digital images of the discrepancy on the item, and most likely the company will request a sample sent to us in the mail. In most cases, should the delivered product closely match the approved art proof, the company will not re-manufacture the product. Specifically, the term “closely match” includes but is not limited to: small or fine text, loss of fine detail in small size items, customer approval of incorrect colors, incorrect spelling and fonts, and manufacturing limitations of commercial grade production equipment.

2400 Promotions
307 Commerce Way, Blairsville, GA 30512
sales@2400promotions.com
Toll Free: (888) 257-7216

Messaging Terms & Conditions

2400 Promotions | 307 Commerce Way, Blairsville, GA 30512

SMS terms of service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from 2400 Promotions. This includes SMS messages for customer care, such as order confirmations, quote follow-ups, proof approvals, shipping updates, and customer service communications. Message frequency varies. Message and data rates may apply. See our privacy policy at https://2400promotions.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://2400promotions.com.
Visit https://2400promotions.com/privacy-policy/ for privacy policy and https://2400promotions.com/terms-and-conditions/ for Terms of Service.

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated informational and customer care text messages from 2400 Promotions. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with 2400 Promotions. 2400 Promotions reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. 2400 Promotions also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive text messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from 2400 Promotions again, just sign up as you did the first time and 2400 Promotions will start sending messages to you again.

Info

For support regarding our services, email us at sales@2400promotions.com, call (888) 257-7216, or text “HELP” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from 2400 Promotions, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at sales@2400promotions.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://2400promotions.com/privacy-policy/. We do not share or sell SMS opt-in data or mobile phone numbers with third parties for marketing purposes. See also our SMS Terms & Conditions.

Messaging terms changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Legal Details

All orders are final. Due to the custom nature of the products we produce, all sales are final. Once an order has been placed, it may not be canceled for any reason. 2400 Promotions does not issue refunds. As mentioned previously, we will replace any product that contains defects in materials or workmanship.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Union County, Georgia, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damage and costs assessed against 2400 Promotions as a result of such a lawsuit or proceeding. You also agree to hold 2400 Promotions harmless in such a lawsuit or proceeding.

All products displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of 2400 Promotions. Purchase of merchandise from 2400 Promotions in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

We look forward to working with you, now and in the future!